Saturday, January 06, 2007

The customer is always right?

Customer: I have been ringing 0700 2300 for two days now and can’t get through to enquiries, can you help?

Operator: Where did you get that number from?

Customer: It was on the door of your travel center

Operator: They are our opening hours.


Caller: Can you give me the telephone number for Jack?

Operator: I am sorry sir, I don’t understand who you are talking about.

Caller: In your user guide it clearly states that I need to unplug the fax machine from the wall socket and telephone Jack before cleaning. Can you give me his number?

Operator: I think you mean the telephone point on the wall.


Caller: Does your European breakdown policy cover me when I am travelling in Australia?

Operator: Doesn’t the name of the product give you s clue?


Caller: Can you give me the phone number for the knitwear company in Woven?

Operator: We have no record of a place called Woven, are you sure?

Caller: Yes, it clearly states on the label: Woven in Scotland.


Tech Support: I need you to right-Click on the open desktop.

Customer: OK.

Tech Support: Did you get a pop-up menu?

Customer: No.

Tech Support
: OK, Right-Click again. Do you see a pop-up menu?

Customer: No.

Tech Support: OK, can you please tell me what you have done up until this point?

Customer: Sure. You told me to write click and I wrote click.


Tech Support: OK. In the bottom left hand side of the screen you should see the “Start” button displayed.

Customer: Wow, how can you see my screen from there?